Frequently Asked questions

You would benefit from joining Infinity Primary Care if you expect more from your doctor.  Our Practice will simplify your life, while improving your health.  We believe these two goals go hand in hand.  If you have more access to your primary care, you can address and solve your healthcare needs more quickly and effectively.  

Need a refill?  Send us a text message.  Need advice in the middle of the night?  Shoot us an e-mail.  Need a physical but cannot get away from work?  We are open when everyone else isn't. See us on your time!  Need a follow-up visit for high blood pressure?  Schedule a free telemedicine visit over your lunch hour or from home.  Have fever/cough body aches? Walk in anytime for a $10 office visit that includes ALL inhouse testing and In house medications if needed.....

The possibilities are endless.  You deserve a trusted primary care group who can be there for you the moment you need us.

No, but do not let that scare you.  Insurance free = hassle free.  Most patients actually end up saving money on their healthcare expenses.  

First, our patients are healthier and better informed.  Second, we will save you unnecessary trips to urgent care clinics or the ER.  Third, there are no insurance company hoops to jump through or pits to fall into.  At Infinity Primary Care, there are $10 in-office co-pays, NO deductibles, NO insurance rejections, or NO unexpected bills arriving at your doorstep.  Annual basic labs and all inhouse services that are provided at Infinity Primary Care are included in full.  You pay what we pay for anything else!

Yes.  Health insurance is still necessary for aspects of care you may require outside of Infinity Primary Care, including medications, specialist consultations, imaging studies, and hospitalizations.

A PPO plan will typically allow us to coordinate your care best.  HMO plans may refuse to pay for referrals not ordered by an in-network physician.  We are happy to assist you in understanding your insurance plan.

Yes.  We will provide you with expert health care at an affordable cost if you are uninsured or underinsured.  For aspects of care that you may require outside of Infinity Primary Care, including medications, specialist consultations, imaging studies, and hospitalizations, we can help you to access resources in our community.  Our Providers have years of experience providing care to uninsured and underinsured families in San Antonio and surrounding communities.

Call, e-mail, or schedule a complimentary consultation at any time.  One of our Providers personally speaks with all prospective patients and/or parents prior to enrolling as a member of our practice.  We offer a free virtual or in-person meet and greet consultation.  This complimentary consultation provides an opportunity for both parties to determine if we will be a good fit.  We are happy to answer any questions about our Practice, background, prescribing practices, and expectations.  Our greatest desire is to build a strong relationship with our small group of patients, built on trust and open communication.

• FREE Annual preventative care visit
• Unlimited sick and chronic care management visits
• Communication and collaboration with subspecialists
• Same day sick visits 
• FREE Telemedicine visits
• Extended visit times
• No wait times
• $10 in-office co-pays
• Discount on All lab work
• Free Rapid in-house testing included
• FREE in house XRAYS
• 24/7 phone, e-mail, and text messaging directly with one of our Providers

• $10 Unlimited sick and chronic care management in-office visits
• Communication and collaboration with subspecialists
• Well child visits
• FREE Sports physicals
• Hand written prescription for you to obtain Immunizations at local pharmacy
• FREE Telemedicine visits
• Extended visits times
• Same day sick visits
• No wait times
• $10 co-pays
• All annual lab work and rapid in-house testing included in $10 copay
• 24/7 phone, e-mail, and text messaging directly with one of our Providers

The cost of your medications, specialist consultations, imaging studies, and hospitalizations are not included in your monthly membership fee.  You will need to use your health insurance to cover these aspects of your care.  

Our providers have practiced in San Antonio for over 20 years and developed a vast referral network of specialists and cost-effective imaging facilities to refer you to, if necessary.  We will also provide coordination of care and speak directly to your entire healthcare team. 

Not at this time.

Yes.  The cost is included in your monthly membership.

Can I still come see the provider if I am not a member?

Yes.  We can provide single visits for a few extenuating circumstances.

If your first contact with us is for an acute care need or medication refill, and you do not want to sign up as a member will still be happy to see you.  The charge for this one-time visit will be $199.

To continue to receive care from our practice, as well as access the full panel of membership benefits, you will need to enroll as a member of our practice.

Infinity Primary Care is a unique type of concierge practice, called direct primary care.    This type of concierge practice does not accept insurance.  We do not rely on insurance payments, high co-pays, large deductibles, or other insurance related fees to fund your care.  We have a direct relationship with you, and only you.  Insurance companies are not involved and have absolutely no rights to your medical information.  This provides multiple benefits to our patients.

First, by eliminating the confines of insurance, our Practice is able to see fewer patients, spend more time with each individual, provide higher quality care, and radically change the healthcare experience for her patients.  

Secondly, this model will save you money.  At Infinity Primary Care, there is a $10 in-office co-pay.  That's it! No deductibles, no insurance rejections, or no unexpected bills arriving at your doorstep.  All office visits, labs and services provided by Infinity Primary Care are included in full.  We will save you unnecessary trips to urgent care clinics and the ER.  Finally, our patients are healthier and better informed about their health.

Your membership fee is charged on a monthly, recurring basis to your bank account, credit, or debit card.  This starts on the date of your first visit with our Providers. Your First payment will be bill for 1st month and last month.

Yes, membership may be canceled at any time.  If you decide to leave Infinity Primary Care for any reason, there is no fee or penalty. At initial sign you pay first and last months invoices so simply give us 30 day notice and you will not owe anything at that time or beyond.

We don't have OB or pregnancy related services at our office